Shipping & Returns

Shipping Policy

At Carolina Craft Herb Co., we take pride in ensuring a smooth and efficient shipping experience for our valued customers. Our shipping methods are designed to deliver your hemp products safely, and our packaging is carefully chosen to maintain product quality throughout the journey. We aim to be transparent about our shipping costs, providing clear information to build trust and loyalty with our customers.
In our commitment to exceptional customer service, we continuously strive to improve our shipping processes to meet your needs. Your satisfaction is our priority, and we want you to feel confident when choosing Carolina Craft Herb Co. for your hemp product needs.

Shipping Policies:

***HEALING WITH HUMANITY LLC AND ITS DBA CAROLINA CRAFT HEMP CO ARE NOT RESPONSIBLE FOR ANY DAMAGES INCURRED DURING THE SHIPPING PROCESS. BUYERS ASSUME ALL LIABILITY AND RISK FOR PURCHASES AFTER SUBMITTING PAYMENT DETAILS. UPS AND USPS AND FEDEX DAMAGES ARE NOT OUR RESPONSIBILITY AND ISSUES ARE TO BE TAKEN UP WITH THE MAIL CARRIERS, NOT THE DISTRIBUTING ENTITY. ****

$5 local shipping charge (with 25 mi. of Charlotte, NC)
Priority shipping rate for all other online orders under $75
Free shipping on orders over $75
No international shipping
No shipping to the following states:

Hawaii
Idaho
Iowa
Mississippi
New Hampshire
South Dakota

Return & Exchange Policy

If you've changed your mind about a product or are dissatisfied for any reason, we want to help ensure your positive experience, despite the fact that the products we sell do not lend themselves to returns or refunds. That said, we believe in building trust and confidence with our customers, so if you have an issue with one of our products, please reach out to us, and we will see what we can do to make it right. We appreciate your understanding that all hemp products are non-refundable and non-exchangeable, but that said, we know things happen and are here for you. Please drop us a line or send us a message- your feedback is important to us, and we're committed to continuously improving our policies to better serve you.